Refund Policy

Last updated: 2025-12-05

We want you to be happy with your purchase. If you experience technical issues that prevent access to the service, please contact support at contact@exroast.buzz and we will work to resolve the issue promptly.

We offer a straightforward refund policy to minimize disputes and chargebacks. If your track fails to generate, is corrupt, or otherwise unusable, contact us and we'll remake it or issue a refund. Our policy is:

• 30-day money-back guarantee for eligible purchases.
• For technical issues or unusable files, we will attempt to fix or remake the asset before issuing a refund.
• To request a refund, email contact@exroast.buzz with your order ID and a short description of the issue. We aim to respond within 48 hours.

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How to request a refund

1. Contact support at contact@exroast.buzz with your order ID and issue description.
2. We will investigate and attempt to resolve the issue or remake the asset.
3. If a refund is approved, we will process it via Paddle and notify you by email. Refunds typically appear within 5-10 business days depending on the payment provider.